Smell-back Guarantee

We are proud to be the only company in the industry to offer a Smell-Back Guarantee! This means you're hard earned money is covered if you don't get on with our products. Read on for more info 😁

Not every nose, wax warmer or fragrance oil is the same. We hate to disappoint any of our lovely customers, so we offer a Smell-back Guarantee on all of our melts. If you happen to open your melts and you are unsatisfied in any way – please contact us as soon as possible, we want to work with you not against you in making sure you're nose is satisfied.

Our policy is valid for a period of 14 calendar days from the date of delivery. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the delivery, we can't, unfortunately, offer you a refund.

Refund Requirements

We will happily refund you for any clamshells returned to us – we cannot accept returns for clamshells if you have used more than 1 square per 4 square melt clamshell.

TO RETURN

PROOF OF PURCHASE

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

SHIPPING ITEMS

In order to return an order, you must contact us first.

Returns can be mailed to:

Pongy, Unit 1, Phoenix Business Park, Brindley Road, Hinckley, LE10 3BY

CONTACTING US

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via email to hey@pongy.co.uk.